British Gas
Source-claim record: this page may be based on an automated extraction. The figure may describe a plan, an aggregate or overlapping coverage and has not necessarily been independently verified as a completed layoff.
Reported figure
1,300
Reported or extracted reason
AI chatbots replacing call centre workers as customers prefer automated service
š® Oracle Verdict
This layoff has not yet been scored by the Oracle.
Source provenance
https://theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-cā¦via theguardian.com